The Japan National Tourism Organization (JNTO) has opened a call center called “Japan Visitor Hotline”, which is available for 365 days 24 hours, in multiple languages to ensure the safety and security of foreign travelers in an emergency.
We also respond to inquiries about the Covid-19.
This is the Covid-19 call center.
The Covid-19 by the official Twitter of Japan Government and Weibo (Chinese version of Twitter)
We will widely disseminate basic information about viruses and points for countermeasures such as gargles
Inquiries in multilingual at the call center of the Japan National Tourism Organization (JNTO) for 365 days 24 hours
We have a system in place to respond.
Example of consultation content
- I have no choice but to cancel the hotel. If I want to get a refund, where should I contact?
Complaint of poor physical condition
- I have cough and fever symptoms, and I am worried whether it is a new coronavirus.
- Customers staying at the hotel have symptoms of cough and fever.
Notice of call center for foreign travelers
-Inquiries are also available in multiple languages regarding the new coronavirus-
Counselor’s Office in charge of foreign tourists from the Japan Tourism Agency In charge of: Yamaguchi / Maekawa / Sato / Matsuda
TEL 03-5253-8111 (extension 27906, 27911)
03-5253-8972 (direct communication)