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スポンサーリンク

【Covid-19】 If you are having trouble with Covid-19, please call The Japan National Tourism Organization (JNTO) call center.

新型コロナウイルス
この記事は約5分で読めます。

This page is created by Google Translate. Please understand that some expressions may be strange.

もし周りに日本語の得意でない外国の方で新型コロナ関連で困っている方がいらっしゃったら教えてあげてください。
英語・中国語・韓国語・日本語で対応してくれる相談窓口があります。
TEL:050-3816-2787
新型コロナが疑われる体調不良から、緊急事態宣言での自粛を受けて、ホテルなどのキャンセル料等の相談でも大丈夫のようです。
管轄の観光庁のHPはこちらです。

The Japan National Tourism Organization (JNTO) has opened a call center called “Japan Visitor Hotline”, which is available for 365 days 24 hours, in multiple languages ​​to ensure the safety and security of foreign travelers in an emergency.
We also respond to inquiries about the Covid-19.

スポンサーリンク
スポンサーリンク

⇧九州のまぼろし産直メシ⇧
九州お取り寄せうまかもん♡




This is the Covid-19 call center.

 

The Covid-19 by the official Twitter of Japan Government and Weibo (Chinese version of Twitter)
We will widely disseminate basic information about viruses and points for countermeasures such as gargles

Inquiries in multilingual at the call center of the Japan National Tourism Organization (JNTO) for 365 days 24 hours
We have a system in place to respond.

 

  • Telephone number 050-3816-2787
  • Response time 365 days, 24 hours
  • Supported languages ​​English, Chinese, Korean, Japanese
  • Correspondence range Emergency guide (illness / accident, etc.), Disaster guide, General tourist guide

Example of consultation content

Cancellation fee

StockSnapによるPixabayからの画像

 

  • I have no choice but to cancel the hotel. If I want to get a refund, where should I contact?

 

 Complaint of poor physical condition

  •  I have cough and fever symptoms, and I am worried whether it is a new coronavirus.
  •  Customers staying at the hotel have symptoms of cough and fever.

Notice of call center for foreign travelers

-Inquiries are also available in multiple languages ​​regarding the new coronavirus-

スポンサーリンク

[Contact information]

Counselor’s Office in charge of foreign tourists from the Japan Tourism Agency In charge of: Yamaguchi / Maekawa / Sato / Matsuda

TEL 03-5253-8111 (extension 27906, 27911)
03-5253-8972 (direct communication)
FAX 03-5253-8123

 

For Covid-19 consultation, please contact the call center of the Japan National Tourism Organization (JNTO).


  • Telephone number 050-3816-2787
  • Response time 365 days, 24 hours
  • Supported languages ​​English, Chinese, Korean, Japanese
  • Correspondence range Emergency guide (illness / accident, etc.), Disaster guide, General tourist guide

Click here for Japanese press materials.

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